Accessibility

MRA is dedicated to assisting business with ensuring compliance with the requirements of the Americans with Disabilities Act in order to provide services to customers with all varieties of needs. Please do not hesitate to reach out if you have questions or concerns that are not addressed on this page.

Deaf and Hard of Hearing Customers

A John’s Hopkins study found in 2016 that over 1.2 million Marylanders are deaf or hard of hearing. The Governor’s Office of the Deaf and Hard of Hearing has a resources section on their website that provides information on how to create an accessible business for Deaf and hard of hearing Marylanders. Please see also visit their sections on accommodations and closed captioning requirements.

Service Animals

Laws regarding service animals, including emotional support animals, may vary from county to county. The US Department of Justice Civil Rights Division has provided an FAQ regarding service animals here.

Blind Customers

The National Federation of the Blind of Maryland has a list of local technological resources for blind and visually impaired people in Maryland.