Customer experience (CX) is the sum of all experiences at various touchpoints a customer has with a supplier of goods and/or services over the duration of their relationship with that supplier. The sales and customer service experience begins when a customer picks up the phone or walks in the… Read More
U.S. House of Representatives passed the bipartisan Save American Workers Act (H.R. 30) by a vote of 252-172 to raise the Affordable Care Act’s (ACA) definition of full-time employment from 30 hours per week to 40 hours per week. The bill now goes to… Read More
Baltimore City Council amended Bill 14-0372 last night. The bill, which would have imposed a 5¢ fee on plastic bags, was amended on second reader by a vote of 11-1 to ban plastic bags. If the measure becomes law, it will take effect on… Read More
“Retailers are hopeful for a gain in holiday sales this year.” said Maryland Retailers Association’s (MRA) President Patrick Donoho.
Tax Free Weekend for qualified ENERY STAR appliances will begin on Saturday, February 15, end on Monday, February 17. During this weekend, the 6% sales tax will not be charged on qualified ENERGY STAR air conditioners, clothes washers, furnaces, heat pumps, boilers, solar water… Read More
Links to register for the Retail 101 webinar: https://www1.gotomeeting.com/register/562757768 - Session 1 – 8:30am-9:30am, EST https://www1.gotomeeting.com/register/786279104 - Session 2 – 11:30am-12:30pm, EST
Tri-State Jewelers Board of Directors Meeting Tuesday,April 21, MRA, 7:00 p.m.